TCF Canada · Task 1
Complain to customer service about a damaged item
Candidate-reported prompt (reworded)TechnologyCulture & leisureReported period: 2025-03
Instructions (in French)
L’objet que vous avez acheté sur internet vous est parvenu abîmé. Écrivez au service clientèle : signalez le problème, expliquez dans quel état se trouve l’article et dites ce que vous souhaitez obtenir en réparation.
(60 mots minimum/120 mots maximum)The prompt opens in the editor, with a word counter and an accent keyboard.
What this task asks for
- Text type
- message — Write a message to a recipient named in the prompt, to describe, narrate or explain something.
- Word count
- 60 to 120 words
- Time
- 60 minutes for all three tasks, split as you like
- Published assessment criteria
- Linguistic competence: range of vocabulary, grammatical accuracy, spelling, sentence complexity
- Pragmatic competence: coherence, cohesion and development of the topic
- Sociolinguistic competence: fit with the communication situation
Indicative estimate, not an official score.
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